16 Questions You MUST Ask Before Hiring Any IT Company
Here are the reasons you can rely on Tecbound Technology to keep you and your business up and running:
Quick response – Emergency response time of one hour or less is guaranteed. A real person will answer your call, or you can enter a service ticket online with our streamlined service ticket system. We can log in to your PC or server remotely and solve many issues immediately, so you don’t have to wait for a technician to come to your location.
Reputable – Tecbound Technology has been existing successfully since 2012 and has proved itself as a respected leader in the community and IT industry. Our proudest accomplishment is the large number of long-term clients who put their trust in us year after year.
Experienced – We hire only seasoned, professional technicians with at least 5-10 years of experience. We regularly provide our technicians with continuing education opportunities to stay current with the latest technology trends. We won’t be sending out warm bodies to train on your dime!
Business savvy – We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
One Stop Shop – We handle all aspects of your IT infrastructure, including hardware and software management, vendor relationships for your internet connectivity, website management, maintenance renewals, and any other technology-related needs. We focus on your IT so you can focus on your business.
Proactive – Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become serious, rather than putting out fires.
Comprehensive project management – Our extensive management experience in all complex project types means we will handle every detail and coordinate all vendors, so you can rest assured that your project will be completed on time and within budget.
No geek-speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening, so you understand.
100% Satisfaction Guarantee – We aim to make you completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.